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Queueing, routing, recording and reporting for teams whose job is answering the phone.
A call centre is a phone system with measurement attached. Queues, skills-based routing, wrap-up time and abandonment rate are the difference between a team that answers calls and an operation you can actually manage.
The reporting is the point. Without it you can't tell whether you're understaffed at 11am, whether callers give up after 90 seconds, or which agents need coaching.
We configure to the workflow you have rather than imposing a generic template, then hand over reporting your supervisors can read without training.
Publishing exclusions is deliberate. Nobody in this market does it, and it's the fastest way to avoid a variation conversation later.
If yours isn't here, ask — we'd rather answer it before you buy than after.
No. Softphone agents work from anywhere with adequate connectivity, and supervisors get the same visibility either way.
As long as your policy requires — storage is the only constraint. We'll size it and flag the data-protection implications of long retention.
Free site survey first. You keep the findings whether or not you buy.
