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A support contract with defined response times, scheduled preventive work, and a named escalation path.
An AMC is insurance with a service component. The value is not only that someone fixes things when they break — it's that scheduled preventive maintenance means fewer things break in the first place.
Every contract has defined severity levels, response and restoration targets, and a named escalation path that ends at a person, not a queue. You also get a quarterly review of what failed, what was patched, and what we think will break next.
Coverage can span network, servers, surveillance and end-user devices, in whatever combination fits.
Publishing exclusions is deliberate. Nobody in this market does it, and it's the fastest way to avoid a variation conversation later.
If yours isn't here, ask — we'd rather answer it before you buy than after.
Only if a spares pool is written into the contract. We price both ways so you can decide — for critical single points of failure, a spares pool is usually worth it.
Yes. Most contracts start with the critical path — internet, firewall, core switching, servers — and expand later.
Free site survey first. You keep the findings whether or not you buy.
